Frequently Asked Questions
Welcome to Éphoque's Frequently Asked Questions
At Éphoque, we deeply value our relationship with you, our cherished community. With each atmospheric creation, our intention is to weave a tapestry of experiences and memories for you. To support your journey with us, we've curated a collection of frequently asked questions to provide clarity and understanding about our products and practices. However, should your question remain unanswered or if you crave a deeper connection, please don't hesitate to reach out. Our dedicated team is always here, eager to assist and guide you through the world of Éphoque. Your ambiance, your era, and your queries are always at the heart of our mission.
Q: What are the primary ingredients in Éphoque's atmosphere-enhancing room sprays?
A: Our meticulously crafted room sprays are composed of the following primary ingredients: RO/DI Water, DEG Monobuytl Ether, Natural Odor Absorbing Enzymes, and Fragrance Oil. They are designed to provide an unparalleled sensory experience, perfectly aligning with the ambiance you desire.
Q: How often should I spray the fragrance in my space?
A: Our fragrances are designed to cater to your personal preferences. Spray as much as desired based on the size of your space. Our sprays are infused with advanced odor-eliminating technology to neutralize and eliminate unwanted odors, enhancing your chosen ambiance.
Q: Are there any precautions I should be aware of when using the room sprays?
A: Yes, while our sprays are meticulously formulated for a wide range of spaces and surfaces, it's recommended to conduct a patch test on an inconspicuous area of furniture, carpet, or other cloth/upholstery materials to ensure no discoloration or staining occurs. Additionally, even though our sprays are skin-safe, they are not designed to be used as body mists or other skincare products.
Q: How should I store the room sprays, and what is their shelf life?
A: For optimal fragrance quality, we recommend using our sprays within 6 to 12 months. Ensure you store them in a cool, dry place away from direct sunlight.
Q: Are the sprays safe for use around children and pets?
A: While our sprays are crafted with the utmost care and safety standards, they are not specifically designed for use around pets and children. We advise keeping them out of their reach.
Q: How soon will my order be shipped, and where do you deliver?
A: We prioritize processing and dispatching your orders swiftly. Typically, orders are shipped between 1 to 3 business days after the order is received. At present, we ship exclusively within the United States, but we are excitedly exploring options to expand internationally soon.
Q: What is your return policy?
A: Éphoque stands by the quality of our products with a satisfaction guarantee. Detailed information on returns can be found in our official return policy located at the bottom of our page.
Q: Can you share more about the quality and eco-friendliness of your room spray base?
A: Absolutely! Our room spray base is:
- VOC-Free
- Non-Toxic
- Biodegradable and Eco-friendly
- Contains a safe, non-toxic, naturally derived preservative.
- DPG-free, Alcohol-free
- Phthalate-free, Paraben-free
We take pride in sourcing and curating only the highest quality ingredients, ensuring our products align with our ethos of elegance and environmental consciousness. For questions on specific fragrances, please feel free to contact us.
Q: How can I get in touch with Éphoque for further queries or feedback?
A: We'd love to hear from you! Please connect with us via our contact page, which can be found at the bottom of our website.
At Éphoque, we invite you to unlock the hidden depths of your surroundings, to revel in moments of beauty and mindfulness, and to become the author of your own era. Evoke Your Best Époque with Éphoque.
